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How cb44 Handles Your Personal Information

This Privacy Policy sets out exactly what data cb44 collects when you open an account, make a deposit through JazzCash, Easypaisa or Raast, or contact our support team.

Account data collected at registrationPayment data linked to JazzCash, Easypaisa, RaastCookie and device data on mobile accessYour right to request, correct or delete data
cb44 How cb44 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption across every page, every login session and every payment flow — whether you are depositing through Raast or browsing the lobby on a mobile connection. Account passwords are hashed and never stored in plain text. Our internal access controls mean only authorised team members can view account-level data, and only when handling a verified support request.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Payment Data Handling JazzCash, Easypaisa and Raast transactions are processed by certified payment processors. We receive only a transaction reference — not your wallet password or full account credentials.
Data Retention Your account data is retained while your account is active and for the period required under applicable law after closure. You can request deletion of non-mandatory records by contacting support.
Requesting Changes To correct, export or delete your personal data, contact us via live chat or email with your account number. We verify your identity before making any changes to the record.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, want to see the data we hold on your account, or need to request a correction, our support team handles privacy queries directly. Reach out through any of the channels below and reference your account number so we can locate your records without delay.

Live Chat Open the chat widget from your account dashboard. Our support team picks up privacy queries and can pull your data record while you wait on the same session.
Email Support Send your request to our support address with your registered contact number. We aim to acknowledge privacy-related emails and begin processing within one working day.
In-App Help Inside the cb44 mobile app on Android or iOS, the Help section includes a privacy request form. Submit it there and we attach your account details automatically.

Common Questions About Your Data on cb44

These are the questions we hear most often from account holders in Pakistan. If your question is not here, our support team can walk you through anything specific to your account or your payment history.

We collect your name, email address and mobile number at registration. If you verify your identity, we also hold the document details you submit. No extra data is collected beyond what the account setup requires.

We store only the transaction reference and wallet identifier needed to match your payment to your account. Your wallet PIN and full account credentials are never stored on our systems.

Yes. Contact our support team through live chat or email, include your registered mobile number, and we will provide a summary of the personal data attached to your account after verifying your identity.

Submit a deletion request through live chat or email with your account number. We will remove non-mandatory data and confirm completion. Some records must be kept under applicable law and cannot be deleted on request.

Data is shared only with payment processors who need it to complete a transaction, and with any regulatory body where required by applicable law. We do not sell your data or share it for marketing purposes with outside companies.

After account closure, we retain records for the period required under applicable law, then delete them. You can contact support to confirm what is held and when scheduled deletion is due for your specific account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.